Privacy Policy & SMS Terms
Effective Date: January 1, 2025 | Last Updated: March 15, 2025
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOUR CHILD MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
AT&T SMS Program Compliance Information
SMS/TEXT MESSAGING PROGRAM TERMS & COMPLIANCE
Program Name: Hanaa Hanna MD Pediatric Communications
Entity: Hanaa Hanna, MD., Inc. (Licensed Medical Practice)
Service: Healthcare Appointment & Information Notifications
Program Description: We offer SMS/text messaging for healthcare communication. By opting in, you consent to receive automated healthcare-related text messages.
Message Types We Send:
- Appointment reminders and confirmations
- Vaccination and preventive care reminders
- Practice updates (holiday schedules, closures)
- Health education information relevant to pediatric care
- Billing notifications (if applicable)
Consent & Opt-In Process:
- Online consent forms on our website
- Paper consent forms in our office
- Verbal consent documented in medical records
You are not required to consent to SMS messages to receive medical care.
Opt-Out Instructions:
To stop receiving messages:
- Text STOP to our practice number
- Call our office at (310) 547-0888
- Notify staff during your visit
After opting out, you will receive one confirmation message.
Message Frequency:
Typically 2-4 messages per month, varying based on appointment schedule.
Cost:
Standard message and data rates may apply. Check with your carrier.
Contact for SMS Questions:
(310) 547-0888 or HanaaHannaMD@gmail.com
CARRIER COMPLIANCE & REGULATIONS
Our SMS program complies with all applicable regulations and carrier requirements:
Supported Carriers:
- AT&T
- Verizon Wireless
- T-Mobile
- Sprint
- Boost Mobile
- Cricket Wireless
- MetroPCS
- Other U.S. carriers
Regulatory Compliance:
- TCPA (Telephone Consumer Protection Act): We obtain prior express written consent
- CTIA Messaging Principles: We follow industry best practices
- HIPAA (Health Insurance Portability and Accountability Act): All messages are HIPAA-compliant
- Carrier-Specific Guidelines: We comply with AT&T, Verizon, and T-Mobile requirements
Data Privacy & Security:
Phone numbers are stored securely and used only for healthcare communication. Protected under HIPAA privacy rules.
Our Commitment to Your Privacy
Hanaa Hanna, MD., Inc. is required by law to maintain the privacy of your child's Protected Health Information (PHI), to provide you with this notice of our legal duties and privacy practices, and to follow the terms of this notice.
How We May Use and Disclose Health Information
We use and disclose health information for many different reasons. For some of these uses or disclosures, we need your prior authorization. For others, the law allows us to do so without your specific permission.
Uses and Disclosures That Do Not Require Your Authorization
- For Treatment: We may use and disclose PHI to provide, coordinate, or manage your child's health care.
- For Payment: We may use and disclose PHI to bill and obtain payment from your insurance company.
- For Healthcare Operations: We may use and disclose PHI for our own operations to improve care quality.
- Appointment Reminders: We may use and disclose PHI to contact you as a reminder about appointments.
- Other Permitted Uses: The law also allows us to disclose PHI without authorization for certain public health activities, to report suspected abuse or neglect, for health oversight audits, and in other limited circumstances.
Uses and Disclosures That Require Your Written Authorization
For other uses and disclosures, we will obtain your written authorization. You may revoke this authorization at any time, in writing, except to the extent that we have already acted based on it. These include:
- Most uses and disclosures of psychotherapy notes
- Marketing purposes where we receive financial remuneration
- The sale of your child's PHI
- Most uses and disclosures for research purposes
- Any other use or disclosure not described in this notice
Your Rights Regarding Your Child's Health Information
You have the following rights concerning your child's PHI:
- The Right to Inspect and Copy: You can request to see and get a copy of your child's medical and billing records.
- The Right to Request an Amendment: If you feel health information is incorrect or incomplete, you may ask us to amend it.
- The Right to an Accounting of Disclosures: You can ask for a list of certain instances where we disclosed your child's PHI.
- The Right to Request Restrictions: You may ask us to limit how we use or disclose information.
- The Right to Request Confidential Communications: You may ask that we contact you in a specific way.
- The Right to a Paper Copy of This Notice: You have the right to a paper copy of this notice at any time.
Questions, Concerns, or Complaints
If you have questions about this notice or believe your privacy rights have been violated, you may file a complaint. We will not retaliate against you for filing a complaint.
To file a complaint with our office:
Contact our Privacy Officer:
Hanaa Hanna, MD., Inc.
887 W. 9th Street, San Pedro, CA 90731
Phone: (310) 547-0888
Fax: (310) 547-4296
Email: HanaaHannaMD@gmail.com
To file a complaint with the U.S. government:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Call: 1-877-696-6775 (toll-free)
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/
Additional Information
Effective Date: January 1, 2025
Last Revised: March 15, 2025
We reserve the right to change the terms of this notice. The new notice will be effective for all PHI we maintain.
This notice applies to Hanaa Hanna, MD., Inc. and all its healthcare professionals, staff, and other personnel.